Call 5220 0500 or email holiday@greatoceanretreats.com.au
Booking Information
HOLIDAY ACCOMMODATION – TERMS AND CONDITIONS
Bookings
Full rental fee and bond monies are payable by the guest/s in advance and before the keys to the property are released. All bookings are subject to negotiation and approval with owners. A booking may be cancelled or altered by the owner at any time. In the event of this occurring we will endeavour to find alternative accommodation. Great Ocean Retreats cannot be held responsible for the action taken by the owner, third party or unforeseen event occurring beyond our control. It is the responsibility of the guest to ensure that the information on your confirmation form is correct. This includes dates booked and amounts charged.
Payment of bookings
To secure a reservation, 50% deposit of the total tariff is required within 7 days of making a booking. Should your deposit not be paid by this time, the booking will be automatically cancelled. If a booking is made within a month of the booking date, the full amount is required. Balance is to be paid prior to arrival. We accept credit card (VISA MC), cash and EFT. Please note credit card payments incur a 2% surcharge. All bookings incur a booking fee, which $2.00 of the fee is donated to World Vision.
Booking sight unseen
If you book a property over the phone or via photos on the internet without viewing the property in person, we cannot be held responsible for any change to the property or misconception of the description. While every effort is taken to provide correct information, inventories may change and the Agent/Owner takes no responsibility for this.
Cancellation fees
Cancellation policy is applicable to whole or part cancellation of bookings.
A booking cancelled 6 months or more before commencement of booking: Administration fee $50.00
A booking cancelled 3 months or more before commencement: fee retained is 10% of total rental cancelled, unless a replacement booking is found, plus an administration fee.
A booking cancelled 1 month or more before commencement: fee retained is 50% of total rental cancelled, unless a replacement booking is found, plus an administration fee.
A booking cancelled less than 1 month before commencement: fee retained will be all the total rent paid. If a replacement booking is found, only the administration fee will be retained.
Security Bond
A security bond is payable upon booking. Credit card details are held as the bond voucher for the property and only processed if necessary. Or in the case of cash/cheque, payment will be refunded within 14 days of departure, subject to the property being left in a clean condition with no damage. No keys will be issued until such details have been taken or a cash security deposit has been paid.
Tariffs
Are current and are subject to change without notice. No responsibility is accepted for error and omissions on this website.
Maximum numbers of Guests
The number of guests staying at the rented premises must not exceed the number of beds provided or the number agreed to with the agent at the time of booking.
Weddings, Events or….anything
Properties we manage are to be used purely for holiday accommodation only.
A charge of $2500.00 will be incurred should any type of function be held in the property.
Cleaning
We ask that the properties be treated as your own and left as you found them. It is the guest’s responsibility to clean the BBQ. Any excess cleaning or rubbish removal will be deducted from your bond.
Arrivals and departures
In Peak Season, check in is 3.00pm and check out is strictly 10.00am on the day of departure.
In Mid and Low Season, the check in and out time is 2.00 pm. (If property is booked on that day, check out will be 10.00am.) Guests will be notified if this is the case.
Keys
Aireys Inlet, Fairhaven, Moggs Creek, Eastern View
Keys are to be collected and dropped off at our office in Aireys Inlet at Great Ocean Retreats, 75 Great Ocean Road Aireys Inlet. Office hours are 9-5 pm, Monday-Friday and 10-5pm on the weekends. If you are arriving outside of office hours, could you please call our office to make alternative arrangements.
Anglesea, Jan Juc, Torquay
Keys will be left at the property for your arrival.
Smoking
All properties are non-smoking without exception.
Damage
As a guest, you are responsible for all damages, breakages and losses incurred during the term of your occupancy. All damages, breakages and losses must be replaced, paid for or made good to the satisfaction of the owner/agent. This includes replacing/recutting lost keys.
Linen
All properties are let without linen (being towels, tea towels and all bed linen) unless otherwise stated you will be required to bring linen. Don’t forget your toiletries and all detergents.
Pets
No animals are permitted in any of our properties, unless the property is deemed pet friendly.
All bond monies will be automatically forfeited and you will be required to vacate the premises immediately if pets are found on the rented property.
Personal property
No responsibility will be taken by the agent or owner for guests’ possessions left at the property. If any items are left and need to be returned, a self-addressed post bag is to be sent to our office for item/s to be retrieved.
Indemnity
1. The guest:
a) uses and occupies the premises at his/her own risk; and
b) indemnifies the owner against any liability, which may attach to the owner as a result of injury or loss being personal or proprietary suffered by any person where any injury damage or loss has been contributed to or caused by any act or occasion of the guest or his/her agent.
Disclaimer
Great Ocean Roads Retreats does not accept liability in contract or tort for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, extreme weather, acts of God, acts of Government or of any other authorities, accidents, theft to or failure of machinery or equipment or industrial action. For the avoidance of doubt, the Cancellation Policy applies to cancellations by reason directly or indirectly related to events which are beyond our control including warnings issued by any authority.
Privacy
All personally identifying information that you provide voluntarily (e.g. name, address and phone number) will only be used by Great Ocean Roads Retreats to respond to your enquiry and to provide our services and to offer you other products or services that we believe may interest you. Great Ocean Roads Retreats will not sell, trade, share or licence the information you provide to any other entity.